ZoeRax

Warranty Policy


ZOERAX Warranty Policy

At ZOERAX, we stand by the quality and performance of our products, and your satisfaction is our top priority. That's why we offer a comprehensive warranty on all ZOERAX networking products. Please read the following terms and conditions carefully to understand your rights and responsibilities under this policy.

 

1. Warranty Coverage


All ZOERAX products are covered by a **limited lifetime warranty** against defects in materials and workmanship under normal use. This warranty is valid only for products purchased directly from ZOERAX or authorized resellers and distributors.

2. Warranty Period

  • Networking Cables and Connectors: Limited lifetime warranty from the date of purchase.
  • Network Modules and Accessories: 1-year warranty from the date of purchase.

3. Warranty Conditions

This warranty covers any defects in materials or workmanship under normal use. It does not cover damages caused by:

  • Misuse, abuse, or improper handling
  • Unauthorized modifications or repairs
  • Accidents, natural disasters, or external factors beyond our control
  • Normal wear and tear

4. Warranty Claim Process

To make a warranty claim, please follow these steps:

1. Contact Us: Email our Customer Service Team at Salesservice@zoerax.com with your order number, product details, and a description of the issue.
2. Verification:Our team will assess your claim and may request additional information or proof of purchase.
3. Return: If your claim is approved, we will provide instructions for returning the defective product.
4. Replacement/Refund: Upon receiving and verifying the defective product, we will offer a replacement, repair, or refund according to our warranty policy.

5. Shipping Costs

For approved warranty claims, ZOERAX will cover the cost of shipping the replacement product to you. However, you are responsible for any shipping costs incurred when returning the defective product to us.

6. Limitation of Liability

ZOERAX’s liability is limited to the cost of the product. We are not liable for any incidental or consequential damages, including but not limited to lost profits, downtime, or loss of data resulting from the use of our products.

7. Warranty Registration

To ensure your warranty is active, please register your product within 30 days of purchase at [www.zoerax.com/register](http://www.zoerax.com/register). Failure to register will not void the warranty, but registration is recommended for faster claim processing.

8. Changes to Warranty Policy

ZOERAX reserves the right to update or change this warranty policy at any time without prior notice. Please refer to our website for the most current warranty information.

9. Contact Information

For any questions or concerns regarding our warranty policy, please contact our Customer Service Team:

  • Email:  Salesservice@zoerax.com
  • Phone: +86-18675515985
  • Address: Liuhe Road, Henggang Street Longgang,Shenzhen,China

Thank you for choosing ZOERAX. We are committed to providing you with high-quality networking products and exceptional customer service.